Refund policy

Returns Policy

General Returns Policy

We offer a 30-day return policy, starting from the day you receive your item. To initiate a return, please contact us.

Return Eligibility

  • Items must be in their original condition, unused, with tags, and in their original packaging.

  • A receipt or proof of purchase is required.

  • Returns must be approved before sending items back. Items returned without prior approval will not be accepted.

Return Process

  1. contact us to request a return and include you order number, contact information and reason for the return.

  2. If your return is accepted, we will provide a return shipping label and instructions.

  3. Returns should be sent to the specified return address provided upon approval.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if any item is defective, damaged, or incorrect. We will resolve the issue promptly.

Exceptions / Non-Returnable Items

  • Certain items, such as perishable goods, custom products, and personal care goods, cannot be returned.

  • Hazardous materials, flammable liquids, and gases are non-returnable.

  • Sale items and gift cards are non-returnable.

Exchanges

To exchange an item, initiate a return for the original item and place a new order for the desired item once the return is accepted.

Refunds

We will notify you once your return is received and inspected. If approved, a refund will be processed to your original payment method within 15 business days. If you have not received your refund within 20 business days, please contact us.

Subcold Return & Cancellation Policy

Right to Cancel

  1. You have the right to cancel your order within 14 days of delivery.

  2. Conntact us to exercise your right to cancel.

  3. Return items must be unused and in their original packaging, including all accessories.

  4. Returns addresses will be provided.

  5. Include your original delivery address and order number in the package.

  6. Deductions may be made for missing items or damage.

Faulty Items

  • Within 30 Days: If your item is faulty, contact us for troubleshooting. If unresolved, we will arrange a return.

  • After 30 Days: For faults after 30 days, items will be returned for warranty repair. Replacement items retain the original warranty period.

Damage

  • Report any damage within 48 hours of delivery with required photographic evidence.

  • We will arrange for the item to be returned if necessary.

Arcade machines / Bespoke Arcades Returns

Due to the bespoke nature of the arcade machine products, cancellations may incur a fee. Inform Man Cave Geek of cancellation within 7 working days of receiving the goods. Items must be returned within 28 days in original packaging. Refunds exclude delivery charges and may be subject to deductions for damages caused by the buyer.

Contact Information

  • Man Cave Geek (Dropify Commerce Limited)
  • Email: mancavegeek@gmail.com
  • Business Hours: Monday to Friday, 9:00am to 5:00pm

For any enquiries please fill in the form on the Contact Us page.